Customer Support Agent (Malta Office)

Traffic Label
Be part of our new platform launch. Traffic Label is building a dedicated Customer Support team in Malta, and we’re looking for energetic, service-minded people to join us on this exciting journey.

About the role
As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.

What you’ll do

• Respond to customer queries via phone, email, and live chat
• Handle large call volumes efficiently while maintaining quality communication
• Troubleshoot account or platform issues and guide users through solutions
• Escalate complex cases to relevant departments when needed
• Ensure a consistently high level of service and professionalism

What we’re looking for

• Previous customer support or contact centre experience preferred
• Excellent spoken and written English; additional languages are an advantage
• Strong communication, patience, and problem-solving skills
• Ability to work flexibly in a shift environment (including nights and weekends)
• A positive attitude and desire to be part of a growing, fast-paced team

Why join us

• Competitive salary package with night shift allowance
• Career development in a growing international company
• Supportive, dynamic team environment located in our new Malta office
• Opportunity to play a key role in an exciting platform launch

Ready to join our new Malta team? Apply now and help us shape the next chapter of Traffic Label.