VIP Account Manager – Malta
Sway Gaming, a Traffic Label Company
Position: VIP Account Manager
Location: Malta (On-site)
Reports to: Head of VIP

Role Overview

The VIP Account Manager will play a key role in driving revenue performance within Sway Gaming’s high-value player segment.
This is a commercially focused position responsible for proactive account growth, upselling, cross-selling, and structured retention activity. The role operates as part of the Malta-based VIP team and contributes directly to achieving revenue and lifetime value targets set by the Head of VIP.

Key Responsibilities

• Own and grow a defined portfolio of VIP players, with clear monthly revenue and activity targets.

• Actively drive deposit uplift, cross-product engagement (Casino/Sportsbook), and long-term value growth.

• Execute structured outbound engagement (calls, messaging, campaigns) to maximise player activity and retention.

• Identify commercial opportunities within the VIP segment, including high-potential accounts and reactivation cases.

• Collaborate with CRM and BI to optimise offer strategy, bonus structures, and segmentation logic.

• Ensure disciplined bonus control and ROI awareness across all VIP activity.

• Monitor competitor positioning and market trends affecting VIP player behaviour.

• Maintain full compliance with responsible gaming, AML, and regulatory standards.

• Provide regular reporting on revenue performance, churn risk, and pipeline opportunities.

Required Experience & Skills

• 2+ years of experience in a VIP, Sales, or High-Value Account Management role within iGaming.

• Strong commercial acumen and proven track record of meeting or exceeding revenue targets.

• Experience working with tiered VIP programs and high-value customer lifecycle management.

• Comfortable working with performance metrics such as ARPU, GGR, NGR, churn rate, and bonus efficiency.

• Strong negotiation and influencing skills.

• Data-driven mindset with the ability to interpret performance reports and act accordingly.

• Fluency in English; German language skills are considered a strong advantage.

What We Are Looking For

• A commercially ambitious individual who thrives in a target-driven environment.

• Someone confident in proactive outbound communication and revenue ownership.

• A disciplined operator who understands margin control, bonus efficiency, and ROI impact.

• A team player who can align closely with the Head of VIP and broader commercial leadership.