About Sway

Sway is the new wave of iGaming innovation. A bold, full-service B2B powerhouse built to shake up the Casino and Sportsbook landscape. We don’t just support operators, we ignite them. From marketing and player acquisition to retention and VIP management, Sway delivers end-to-end strategies that fuel growth, loyalty, and performance. With a team of specialists and an unapologetically fresh approach, Sway is where bold ideas meet next-level execution.

Role Overview

Our Outbound team in Malta is newly established and growing fast - and we’re now looking to strengthen it with a bilingual German & English-speaking Outbound Sales Agent. This is a great opportunity to join at an early stage, where your impact is visible, your voice is heard, and your contribution directly shapes how the team evolves.

In this role, you’ll engage with players at key moments of their journey - helping them move forward, solve issues, and build trust with the brand, while supporting both growth and player experience across different outbound streams.

Key Responsibilities

• Reach out to players via calls and messages across different lifecycle stages (pre-registration, new users, inactive users, payment-related cases)

• Support users in completing registration and navigating onboarding

• Drive activation by guiding new players toward their first meaningful interaction

• Re-engage inactive players with a thoughtful, relationship-first approach

• Assist with payment and withdrawal-related queries, ensuring clarity and trust

• Maintain accurate CRM records and follow internal processes and compliance guidelines

• Consistently deliver on KPIs related to activity, conversion, retention, and quality

Skills & Experience

• Fluent in both German and English (written and spoken)

• Strong communication skills: confident on calls and clear in written outreach

• Sales or consultative mindset with a player-first approach

• Highly organised with strong follow-up discipline and attention to detail

• Comfortable working in a fast-paced, target-driven environment

• Calm, professional communication style

• Nice to have: experience in iGaming, retention/customer success, payments, fintech operations, KYC, or customer support

What We Offer

• A key role within a fast-moving iGaming brand backed by an established group

• The chance to join a growing team early and make a real impact

• Open, creative environment with the autonomy to experiment and innovate

• Clear opportunities to grow as the company scales

• Competitive salary package and growth opportunities within the Traffic Label Group network

• Option to work remotely at times during the year, in line with company policy

• Regular team events, outings, and celebrations

• Collaborative culture that values input from across teams

• Access to Perkbox employee benefits platform, offering discounts, rewards, and wellbeing perks